A “Different Kind” of Call Center Opening in Folsom

Dan Kiely, CEO of Ireland-based Voxpro, says he will be opening a new customer service center employing about 750 people in Folsom. Most of the employees will be high-level technical support personnel for companies such as Google and Airbnb.

Kiely, who founded Voxpro twenty years ago with his wife, says the facility in Folsom will emulate Google’s much-admired campus, incorporating a lot of open space with a “futuristic” design.

“Our mission is to change the perception of call centers. When you walk in, you won’t have a clue of what business we’re in,” said Kiely on a call from Voxpro’s headquarters in Cork.

Voxpro already has four call centers in Ireland, and a small office in San Francisco for sales and marketing. Folsom was chosen after a six-month search for a location within two hours of the Bay Area, a request made by the Bay Area clients.

Kiely already has 40 people hired for the Folsom location, and is planning on employing at least another 60 in time for the center’s opening during the first quarter of 2016. The CEO said this is just the beginning of his operations in the United States. He is planning on looking for a second location somewhere in the United States this coming year, and would eventually like to open multiple sites across the US.

The company expects to be in Folsom for many years to come.

“We put a lot of due diligence on choosing Folsom…Once we make a decision, we remain committed for years. We’ve never left a site,” he said. “That has always been in our DNA.”